Jw Marriott San Francisco Union Square Hotel, San Francisco - Reviews, Room Options & Prices 2025

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About the Hotel

515 Mason Street, San Francisco, California, United States of America, 94102

JW Marriott San Francisco Union Square, a 4-star hotel, stands in Downtown San Francisco's business center, featuring a 19-story atrium rising above the third-floor lobby. The hotel offers 16,648 square feet of modern event space, a fully equipped fitness center with Peloton bikes, and on-site laundry services.

Premium Room Amenities

All 344 rooms at JW Marriott feature premium bedding, pillow menus, and laptop-compatible safes. The spacious accommodations include refined furnishings, spa-inspired bathrooms, and large LCD TVs with premium channels.

Farm-Fresh Dining Experience

Level III Restaurant serves farm-to-table cuisine using locally sourced Bay Area ingredients. The venue offers à la carte breakfasts on weekends and dinner service seven days a week, operating from 6:30 AM to 10:00 PM.

Modern Fitness Business Hub

The state-of-the-art fitness center provides 24/7 access to cardio machines, strength training equipment, and Peloton bikes. The Pacific Conference Center features advanced AV technology and open-air terraces.

Central Downtown Location

JW Marriott San Francisco Union Square sits one block northwest of Union Square, near Chinatown, Fisherman's Wharf, and Oracle Park. The Powell Street BART Station provides direct access to San Francisco Airport, located 14 miles away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room Hearing Accesible

Max:

2 persons

33 m²

Bed options:

2 King Size Beds

City view

Shower

Coffee machine

room details

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King Room Hearing Accessible

Max:

2 persons

33 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Queen Room

Max:

4 persons

33 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

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Getting around

A guide to all available transportation options

City Center

San Francisco 1.1 mi

Airports

San Francisco International (SFO) 14.2 mi

Oakland International (OAK) 19.5 mi

Train

F Market Street Car 1.1 mi

Caltrain - 4th & King Street Station 1.2 mi

Metro stations

Powell Street Station1700 ft

Bus

Bus stop400 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Paid Wi-Fi

USD 14.95 per day

Parking

USD 79 per day

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Elevator
Currency exchange
ATM/Cash machine
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Valet parking
Room service
Car rental
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Leisure/ TV room

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

515 Mason Street, San Francisco, California, United States of America, 94102

Map view

515 Mason Street, San Francisco, California, United States of America, 94102

City landmarks

Harbor

Pier 39

1.4 mi

Grant Avenue

Chinatown

3500 ft

Monuments and Landmarks

Lombard Street

1.3 mi

Market

Ferry Building

1.3 mi

Gallery

San Francisco Museum of Modern Art

3600 ft

Harbor

Fisherman's Wharf

1.4 mi

Cable Car

Cable Car Museum

3700 ft

Tower

Coit Tower

1.3 mi

Public Building

San Francisco City Hall

1.0 mi

Museums

Contemporary Jewish Museum

3100 ft

Museums

Exploratorium

1.4 mi

Museums

Asian Art Museum

1.0 mi

Church

Grace Cathedral

2100 ft

Island

Alcatraz Island

2.7 mi

Historic Site

Painted Ladies

1.5 mi

Events

Moscone Center

3400 ft

Museums

Children's Creativity Museum

4100 ft

Cable car ride

1.4 mi

Mall

The Original Ghirardelli Ice Cream & Chocolate Shop at Ghirardelli Square

1.4 mi

Mall

Ghirardelli Square

1.4 mi

Museums

Museum of the African Diaspora

2700 ft

Mall

Westfield San Francisco Center

2400 ft

Church

Saint Patrick's Catholic Church

3200 ft

Museums

Mechanical Museum

1.5 mi

Museums

Wells Fargo History Museum

3800 ft

Baseball Stadium

Oracle Park

1.3 mi

Fountains

Lotta's Fountain

1.1 mi

Nearby

Shopping Area

Union Square

1000 ft

Bush St What3words: ///also.secret.ever

Dragon's Gate

1700 ft

Gallery

Xanadu Gallery

1500 ft

Restaurants

Sears Fine Food

900 ft

439 Powell Street

Lori's Diner

800 ft

500 Sutter St

Akiko's Sushi Bar and Restaurant

200 ft

431 Bush St btw Claude Ln & Mark Ln

Honey Honey Cafe & Crepery

800 ft

599 Post Street

Level III Restaurant

100 ft

515 Mason St JW Marriott San Francisco Union Square

Cesario's

300 ft

601 Sutter St

Scala's Bistro

1000 ft

432 Powell St

Rambler at Hotel Zeppelin

500 ft

545 Post St Hotel Zeppelin

Matador

500 ft

679 Sutter Street 2 Blocks from Union Square

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

7.0

Location

9.2

Service

6.8

Dining

6.2

Molly

United Kingdom, March 2025

6.6/10

I had a fantastic stay at the JW Marriott San Francisco Union Square. The hotel is beautifully designed and super clean, with friendly staff that made me feel welcome. The location is perfect for exploring the city, but I did have some mixed feelings about the dining experience, particularly around breakfast costs. Overall, it was a great stay, and I can't wait to return.

Rooms

8.0

My room was very spacious and beautifully appointed, with a lovely bathroom that was modern and clean. I appreciated the thoughtful amenities, though I wish they'd paid a bit more attention to detail in cleaning.

Service

7.0

The staff were friendly and helpful, which was definitely a plus. However, I ran into some issues during breakfast service where I found the staff at the restaurant not as accommodating as I had hoped.

Location

10.0

The hotel’s location is simply unbeatable. Just a block from Union Square, I could easily walk to shopping and restaurants, making my stay even more enjoyable.

Dining

7.0

While the food was of high quality, the breakfast experience felt overpriced, especially when I realized the $30 daily credit didn't go far enough in the restaurant. I expected a bit more inclusivity for the price I paid.

Facilities

8.0

The hotel offered a range of facilities, like valet service and room service, which were convenient. I appreciated the $25 room service voucher daily, though the overall cost of extras was on the higher side.

Sebastian

United Kingdom, February 2025

6.8/10

I had a good stay at the JW Marriott San Francisco Union Square, with its prime location making it easy to explore the area. The staff, while generally friendly, did have some inconsistencies in their service that could use improvement. The room was beautiful and comfortable, though I did encounter minor issues with check-in and lingering billing concerns. Overall, I would consider staying here again, especially for its convenient proximity to popular attractions.

Rooms

9.0

The modern room was spacious and well-appointed, featuring a comfortable king bed and a luxurious bathroom with a large standalone marble shower. I appreciated the beautiful city view from my room.

Service

7.0

While the staff was generally pleasant and helpful, there were moments of inefficiency at check-in that were disappointing, particularly given my status as a loyal traveler.

Location

10.0

The hotel is in a fantastic location just minutes from shopping, dining, and public transport options. Being only a block away from the cable car line was a significant plus for navigating the city.

Dining

8.0

I enjoyed breakfast at Sears Fine Food nearby, and while the hotel dining options were appealing, the added resort fee made it less attractive to dine on-site.

Facilities

7.0

The fitness center was well-equipped for my workout needs, and room service was efficient with a good menu selection. However, I found the added resort fees and daily charges a bit confusing during my stay.

Matthew

United Kingdom, December 2024

5.8/10

I enjoyed the hotel’s attractive design and convenient location near Union Square, making it easy to access shopping and dining options. However, my experience was marred by unexpected charges and noise disturbances from a staff strike outside my window that affected my sleep.

Rooms

7.0

The corner room I stayed in was spacious with a nice view, but I was disappointed by the lack of a tub. The bathroom was otherwise modern with ample shower space and good water pressure.

Service

6.0

The staff interaction was friendly, though I felt they could have communicated better about the strike. I appreciated their attentiveness but found their responses to my complaints lacking.

Location

9.0

The location was perfect for my needs—just minutes from the Powell Street stop and surrounded by shops. I loved the easy access to public transport and local attractions.

Dining

6.0

While I expected to enjoy the breakfast offerings, the prices seemed high compared to what I received. I found the dining options appealing, though I was frustrated with the lack of breakfast for platinum members.

Facilities

5.0

The gym was smaller than expected but rarely crowded, making it convenient for my quick workouts. However, the concierge lounge was closed during my stay, which was a letdown since I was looking forward to that service.

Emma

United Kingdom, November 2024

5.4/10

I had a mixed experience at the JW Marriott San Francisco Union Square. The central location was fantastic, just a block from Union Square, and the service was commendable, especially the friendliness of the staff. However, I faced some unexpected charges that were not communicated clearly, and the room wasn’t as well maintained as I expected, which detracted from my overall experience.

Rooms

6.0

My room was spacious, but it lacked basic amenities like enough towels and toiletries. While it had a nice layout, I did find it to be somewhat dated and not as well cared for as I had hoped.

Service

9.0

The staff were really good and always eager to help. I appreciated their responsiveness, especially when it came to planning my itineraries and answering my questions.

Location

10.0

The hotel's location is a huge plus; it's conveniently situated near shopping, dining, and public transport, making it easy to explore the city.

Dining

5.0

Though the breakfast options were tasty, I found them overpriced for what was offered. The absence of a breakfast buffet was a big disappointment as well.

Facilities

6.0

I enjoyed the modern ambiance and overall appeal of the hotel, but the unexpected charges for amenities and parking were frustrating.

Jessica

United Kingdom, November 2024

6.0/10

I found my stay at the Jw Marriott San Francisco Union Square to be a mixed bag. While the location is excellent and many aspects of the hotel are appealing, I faced significant issues that detracted from my experience. The hard mattress and unacceptable room conditions really impacted my overall comfort and sleep quality.

Rooms

5.0

The room I was in had a great layout with a nice glam decor, but unfortunately, the mattress was hard as a rock, making it the worst night's sleep I've had this year. The room was also affected by poor air conditioning and a lack of sufficient window coverage that led to noise from the street.

Service

5.0

The staff was friendly, but when I faced issues, their responses felt a bit cavalier. I was supposed to receive a call back from a manager, but it never happened, which was disappointing given that I was really hoping for some assistance.

Location

7.0

The hotel is just a block off Union Square, making it convenient for shopping and entertainment. However, the immediate area had a bit of a seedy edge, which isn't unusual for San Francisco but might not be what everyone expects.

Dining

5.0

I didn't have the best experience with dining; while there are good options nearby, the breakfast provided was mediocre and my overall experience with the food was underwhelming, given the hotel's supposed luxury status.

Facilities

5.0

The amenities like the gym were decent, but I felt the hotel was understaffed and struggled with managing housekeeping efficiently. I had to call multiple times for room cleaning, which was frustrating.